ALSP Advisor in the news





WHAT FIRMS SHOULD WEIGH BEFORE OFFERING ALT LEGAL SERVICES



October 25, 2021, law360. For most firms, rather than building a captive ALSP, I would recommend the less capital-intensive, faster, and more reliable way to provide clients with immediate value: by relying upon outside, established ALSPs. These ALSPs already have in place the desired technology, optimized processes, experience, and expertise to provide certain services in ways that are superior to what many law firms can provide. Thanks to Law260 for interviewing me for this piece. Read more about ALSPs here.



RADIANT LAW: A CLOSER LOOK



October 14, 2021, Legal Evolution. I have written before about how the lines between legal service providers are blurring, see, e.g., Lucien Pera & Yvonne Nath, “What If… Chambers Ranks Law Firms Alongside ALSPs?,” Law.com, Aug 20, 2020 (discussing implications of Chambers issuing its first ranking of ASLPs), and I especially enjoy singling out particular NewLaw business models for a closer inspection to show you exactly what I mean, see, e.g., The Post-Pandemic Law Firm (forthcoming Nov 2021). Today, I feature Radiant Law (with which I have no affiliation). Read more about ALSPs here.



WAVE OF CHANGE IN U.S. LEGAL INDUSTRY



September 28, 2021, Nikkei Financial (in Japanese). The U.S. legal industry is in the 30th wave of disruption. The industry is changing as new entrants take advantage of technology and deregulation. Read more about ALSPs here.



SUCCESSFUL ALSPS AND OLYMPIANS FOLLOW THESE SAME PRINCIPLES



August 16, 2021, Legaltech News. The best alternative legal service providers and Olympians have something in common: They have become exceptional because they follow the same regimen. Read more about ALSPs here.



16 LESSONS LEARNED AS A DIGITAL NOMAD



July 21, 2021, Legal Evolution. In my work, I help law firms think through how they will operate to survive and thrive now and into the future. Agile operations can help law firms be more resilient and profitable. Law firm agility can be improved, for instance, by relying more upon remote talent and other on-demand outsourced support such as ALSPs. Part of my curiosity around the digital nomad lifestyle was to see whether I could reduce my fixed expenses to next to nothing and have only variable expenses because I want to practice what I preach to law firms by living in an agile way. Read more about ALSPs here.



LAW FIRMS CAN USE ALSPS TO COMMAND AN ADDITIONAL 30% OR MORE PROFIT MARGIN



July 19, 2021, LawVision. Take one type of client work for which you are competing on price. Pick something routine. Preferably work you currently process at a high volume or could process at a high volume if only you had better support systems and processes in place. We challenge you to improve your margin on that work by just 30%. (You are thinking: “Just 30%,” they said? Ha!) Yes, we admit, a 30% profit margin improvement is pretty fantastic, but on some work you could achieve even more. Therefore, do not limit yourselves. Read more about ALSPs here.



TOO MANY LAW FIRMS AREN'T INTERVIEWING THEIR CLIENTS. HERE'S WHAT THEY STAND TO GAIN



May 25, 2021, The American Lawyer. Yvonne Nath, who does third-party client interviews for law firms, found a number of reasons why firms neglect soliciting this feedback. “They don’t realize that clients are unhappy. Some don’t want to hear bad news. Some don’t know how to go about it: who to send—the managing partner, the marketing director, the relationship partner,” she said. Read more about ALSPs here.



LEVERAGE ALSPS AND LEGALTECH TO IMPROVE WORK CULTURE, CLIENT SERVICE, AND YOUR BOTTOM LINE



April 28, 2021, The Impact Lawyers. By some estimates, Millennials will comprise 70% of the U.S. workforce and the majority of the workforce in many other countries by 2025. What do Millennial and Gen Z employees want? talent within the industry is going to be attracted to non-traditional employers and career paths which include employment at ALSPs and legaltech companies. Read more about ALSPs here.



YOUR CLIENTS ARE NOT STUPID; STOP RATE-HIKING AS IF YOU THINK THEY ARE



April 20, 2021, PinHawk. A good friend of mine who’s founded and served as an executive to several successful companies recently approached me with a complaint about his primary law firm, a top firm on the West Coast. This law firm just raised hourly rates on him 10-20% across the board, he told me. Now, for instance, he’s paying $400-500 per hour for paralegals whose services and quality of work have not noticeably improved. His team still catches careless mistakes in this firm’s work. Yes, he believes the partner at the firm who charges $1,200/hour is worth it. As for the rest of the partner’s supporting team, he believes they are not worth it. Read more about ALSPs here.



BAU, BODY LEASING, WHITE LABELING: WTF? (AN ABBREVIATED GLOSSARY FOR LEGAL INDUSTRY OUTSOURCING)



April 13, 2021, Legaltech News. As the legal industry becomes more intent on finding ways to right-size work, outsourcing is becoming a more common part of the lexicon. Here are some terms that can help you enter the conversation around legal outsourcing. Read more about ALSPs here.



ONE GLOBAL FIRM PLACES A BET ON INSOURCING



April 2, 2021, law.com. Hogan Lovells had launched a plan to build out a back-office center to support transactional work before COVID-19. But the pandemic made the strategy even more logical. Read more about ALSPs here.



ELITE FIRMS DEEPEN TIES TO ALSPS IN NEW DIVISION OF LABOR



March 29, 2021, The American Lawyer. With these new partnerships, law firm lawyers devise the high-level strategy and outside providers execute on it. Read more about ALSPs here.



IS IT LAW FIRM BUSINESS AS USUAL OR TIME TO TAKE RISKS?



March 9, 2021, Bloomberg Law. Law firms have generally weathered the storm through the Covid-19 pandemic, but now is not the time to act conservatively and accept the status quo, say LawVision’s Joseph Altonji and Yvonne Nath. They suggest ways law firms can take more dramatic risks to improve their position. Read more about ALSPs here.



THE BUSINESS OF LAW



March 1, 2021, PinHawk. On February 26, 2021, David Cunningham and I co-moderated the 6th Annual Sandpiper Disruption & Innovation in the Delivery of Legal Services conference (640 registrants!). Here were a few of my takeaways. Read more about ALSPs here.



HIGHLIGHTS OF THE 2021 ALSP REPORT



February 16, 2021, LawVision. I am talking about the much-anticipated third biennial survey produced by Thomson Reuters in partnership with The Center on Ethics and the Legal Profession at Georgetown Law and the Saïd Business School at the University of Oxford. Read more about ALSPs here.



THE GIG IS UP AND COMING



February 4, 2021, Legal Evolution. As the legal industry matures, portions of work traditionally handled by attorneys are becoming standardized, systematized, and packaged. And if you’re paying attention, of course, it is not hard to see that the eventual endpoint is commoditized. Read more about ALSPs here.



LEGAL INDUSTRY EXPLORES WHITE-LABELING ALTERNATIVE SERVICES



February 2, 2021, Law360 Pulse. As more law firms and legal departments consider building internal alternative legal service providers or outsourcing to an already established one, there is also a special type of relationship with an ALSP to contemplate: white-labeling. Read more about ALSPs here.



50 SHADES OF WHITE LABELING ALTERNATIVE LEGAL SERVICE PROVIDERS



January 28, 2021, Legaltech News. 'White labeling' has been around for decades. White labeling allows law firms and other legal service providers to try something new, quickly, and with little investment. Read more about ALSPs here.



LEGAL TECH'S PREDICTIONS FOR BUSINESS OF LAW AND ALSPS IN 2021



January 7, 2021, Legaltech News. Consolidation and a blurring of lines among different types of legal service providers: mergers of law firms with law firms, ALSPs with ALSPs, and law firms acquiring ALSPs, with a focus on improving operational efficiencies and profitability. Longer-term: more law firms will be run under corporate models, and law firms and ALSPs will both be called “legal service providers.” The B2B legal service providers of the future will compete on how well they can provide demonstrably valuable solutions to business problems with legal elements." - Yvonne Nath, CEO, ALSP Advisor. Read more about ALSPs here.



ROUTINES ARE FOR ROBOTS



January 6, 2021, Legaltech News. Routines can hinder us from becoming the best versions of ourselves. We have limited time in this world; why spend it doing the same thing the same way? When it comes to routines at work, many routines can be delegated to robots and other right-sized resources. Read more about ALSPs here.



SOME ALSPS ARE MORE SECURE THAN MOST LAW FIRMS



November 24, 2020, Legaltech News. Law firm leaders sometimes hesitate to explore the use of alternative legal service providers (ALSPs) because of their concerns around data protection and cybersecurity. Those concerns are valid, as many ALSPs are not secure. However, some ALSPs are probably more secure than most law firms. Read more about ALSPs here.



ALTERNATIVE LEGAL SERVICE PROVIDERS AND THE ART OF WAR FOR TALENT



October 29, 2020, Legaltech News. Will ALSPs be able to maintain competitive pricing, culture, and strategy as they grow through expensive lateral hiring sprees? We have seen how this can play out in law firms, though ALSPs can be more highly leveraged with outside investment and they can eventually go public... but will investors see a positive ROI? Will clients? Read more about ALSPs here.



CAPTIVE LPOS: THE RIGHT TYPE OF SUBSIDIARY FOR YOUR LAW FIRM?



September 23, 2020, Legaltech News. A wholly owned Captive LPO will be more closely tied to the strategy and culture of the parent law firm, but it's not the only model that can address the goals and provide the benefits of having a law firm subsidiary. Read more about ALSPs here.



WHAT IF... CHAMBERS RANKS LAW FIRMS ALONGSIDE ALSPS?



August 20, 2020, Legaltech News. The language Chambers uses in a recent report strongly suggests they are testing their audience’s reaction to ranking ALSPs like law firms. What does that mean for the broader legal marketplace? Read more about ALSPs here.



LEGAL SERVICE PROVIDERS…FROM LAW FIRMS TO ALSPS



August 3, 2020, LawVision. The simplest way to describe an alternative legal service provider (“ALSP”) is any business that is not a law firm, but which provides legal or related support services. ALSP is an umbrella term used to describe a wide variety of businesses in this space. Some law firms are choosing to work with ALSPs or operate more like them. Likewise, some ALSPs are choosing to work with law firms or operate more like them. Read more about ALSPs here.



WHAT IF….(A POSSIBLE NEWLAW TALENT PIPELINE)?



July 20, 2020, LawVision. Remote working, the economic slowdown, and tighter budgets following COVID have really become a burning platform for change. How can the legal profession respond? What if…the attorney talent pipeline looks like this: law schools incorporate legal tech in the curriculum and ALSPs become the training grounds for new law school graduates? Read more about ALSPs here.